Frequently Asked Questions

Event Elf offers event organizers a place to sell tickets and manage registrations for any size event.

Welcome to Event Elf’s Frequently Asked Questions! Below find answers and help to questions about the Checkout Process and Your Event Elf account.


CART/CHECKOUT PROCESS

Can I register and pay for another person?

You can currently register for someone else and add them to a team. This requires inputting their registration information. When registering for an event, select the "Someone Else" option, add him or her to your team via the "Join A Team" button. From there the participant you have registered will be sent an email to complete their registration by creating an Event Elf account. This will give them the ability to take over control the registration.

Minors who are registered will always be under the account of the adult who registered them.

How do I use a discount code?

OR A CODE THAT I PURCHASED THROUGH A SOCIAL E-COMMERCE MARKETPLACE SUCH AS LIVINGSOCIAL OR GROUPON?

When you get to the cart, you will enter your code in the promo code box and then MAKE SURE YOU HIT APPLY. Once you successfully applied the code you will see the amount change and you can continue through the checkout process. You will get a confirmation number and an email sent to you when you have finished.

If you are trying to use more than one code, they each need to be entered in separate transactions, as our system will only apply one per transaction.

WHY ARE THERE Extra charges on my bank account? WHY WAS My payment NOT accepted?

Your bank may still authorize charges for attempted orders and therefore show in your bank account, but know that in this case the charge will not clear and should be removed within a 5-7 business days.

If when checking out you received a notice that we were unable to process your payment, it's possible the transaction was declined due to failed address verification. Check the billing address that was entered into Event Elf and ensure that it matches what your financial institution has on file for that payment method.

How to refund or cancel a registration or ticket I purchased?

Event Elf organizers set their own refund and cancellation policies. If you'd like to request a refund, first check the event listing to see if the event organizer set a refund or cancellation policy.

To reach your event organizer login to your Event Elf account and select the order in question through the Account History tab (found by selecting “Account” from the header navigation bar select the blue link labeled “Account History”.). The “contact us” button will get you to an email form that will go directly to the event organizer.  

AUTHORIZE.NET VERIFIED MERCHANT

You can shop at Event Elf with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers. The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works.

The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  • Industry leading encryption hardware and software methods and security protocols to protect customer information.
  • Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

Event Elf is registered with the Authorize.Net Verified Merchant Seal program.


MY EVENT ELF ACCOUNT

How do I login to my account?

Go to the Event Elf customer account page and login using the email and password you provided at purchase. If you have forgotten the password you created there is a “forgot password?” link below the login to request a new password. If you cannot remember your email address that you signed up with go to the event organizer's webpage and use their contact us information to request the email used to sign up for their event.

How do I change or update my user information?

Go to the Event Elf customer account page and login. From the header navigation bar select Account. Here you will have the option to edit your personal information, change your password and change your email address.

To update payment information go to the Event Elf customer account page and login. From the header navigation bar select Account. Under the Account page select the blue link labeled “Payment Methods”.

How do I change my registration to another activity?

Go to the Event Elf customer account page and login. From the “Events” page, click on the registration you would like to change. Under the drop down box labeled “Registration” select  "Change Activity".

You may only transfer to an activity with open spots remaining. Activity transfers may incur a small processing fee.

How do I transfer my registration to someone else?

Go to the Event Elf customer account page and login. From the “Events” page, click on the registration you would like to transfer. Under the drop down box labeled “Registration” select  "Transfer". You will need the email address of the person you wish to transfer your registration to.

Registrations transfers may incur a small processing fee.

How do I complete a registration that someone else purchased for me?

You should receive an email with instructions to complete your registration. If you do not see an email the purchaser can resend a reminder by logging into their Event Elf Account and selecting the corresponding order. Verify that the email address the purchaser used is correct, the purchaser will be able to edit the registration as long as it has not been accepted.

How do I join or create a team after I have already registered?

Go to the Event Elf customer account page and login. From the “Events” page, click on the registration you would like to place on a team. Under the drop down box labeled “Teams” select  "Join” or “Create”.

How do I manage my team?

Go to the Event Elf customer account page and login. From the header navigation bar select “Teams”, click on “View Team”. Here you will find options to Invite friends to your team, send messages to your team, edit team name, change the team to or from private and make another team member the captain.

How do I leave a team?

Go to the Event Elf customer account page and login. From the header navigation bar select “Teams”, click on “View Team” for the one you would like to leave. From the “Teams” page click on the blue link for “Leave Team”.

If you are the Team Captain, you must first make another member the Team Captain through a team captain transfer under the “Team Management” button.

How can I reprint my ticket?

Go to the Event Elf customer account page and login using the email and password you provided at purchase. Select the event for which you want to view and/or print your ticket(s). From the Ticket Info page click the blue link “Download Ticket”.

You will need to have Adobe Acrobat Reader installed on your machine to open the file. https://get.adobe.com/reader

Still have more questions?

Contact your event organizer for order and event specific questions.

To reach your event organizer login to your Event Elf account and select the order in question through the Account History tab (found by selecting “Account” from the header navigation bar select the blue link labeled “Account History”). The “contact us” button will get you to an email form that will go directly to the event organizer.

To learn more about Event Elf, see our home page for more details.